|
• tell you how to complain.
MOTA also offers to resolve complaints against its members.
• using an arbitration system
• that is independent and low cost.
Please note: if you choose MOTA arbitration, you will have to present your evidence in writing; you won't normally have the chance to appear in person.
MOTA members must:
• give a full and accurate descriptions of the goods in their catalogues
• meet delivery dates quoted
• inform customers if there is undue delay
• give prompt refunds for unwanted or faulty goods
• make it clear if there is likely to be any surcharge
• make it clear if there is likely to be any restricted availability
• ensure that appropriate servicing facilities are available – if the goods on offer normally require servicing.
Contact address:
Mail Order Traders' Association (MOTA)
40 Waterloo Road
Birkdale
Southport
PR8 2NG
Tel: 01704 5637 87
Fax: 01704 5512 47
|
