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• their name and (if you have to pay in advance) their address
• the main characteristics of the goods or services
• the price, including VAT and any other taxes
• the cost of delivery (if there is one)
• how long the offer or the price will remain valid
• how you can pay
• the delivery arrangements (normally within 30 days unless you agree otherwise)
• that you have a right to cancel the order
• the minimum period you are tied into a contract for an ongoing service (some mobile phone contracts, for example, often insist on a one-year minimum agreement)
• if they are using premium rate telephone, fax or internet charges
• that they will supply you with a substitute if what you have ordered isn't available. If they do this, you should be told that they would meet the cost of returning the goods, if you decide that you do not want them
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