Please note that there are circumstances when you cannot cancel unless the trader has given you a specific contractual right to do so.

These are if:
• the trader has already started to provide the service within the cancellation period and you have agreed to this. You must have been told in writing – before the supplier agreed to carry out the service – that you would then lose your right to cancel

• you had the goods made to your specifications or personalised

• the items are likely to go off or deteriorate quickly such as flowers or fresh foods

• the goods by their nature cannot be returned

• you have opened sealed audio or video recordings, or computer software

• they are newspapers, periodicals or magazines

• you bought betting, gaming or lottery services

• the price is dependent on fluctuations in the financial market