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European countries. However, it may take longer for some European countries to amend their laws to provide you with equal protection.
Also, they may not be exactly the same there as those in the UK, so you should check details before you shop.
Shopping beyond the EU
In countries outside the European Union, your rights and responsibilities are likely to vary even more – so check these out too.
Always try to check out the small print and be aware that your rights and responsibilities are likely to vary even more. If anything did go wrong, it might be more difficult to pursue a complaint against a trader who's based outside the UK – and particularly outside the EU.
Some key questions to bear in mind:
Will it work?
Standards and systems vary between countries. For example make sure that electronic equipment like computer games or videos work on UK systems.
Is it a good deal?
Take into account the cost of converting currency or sending money outside the UK. If you're thinking about a long-term purchase like a loan or mortgage, remember that payments will increase if the pound falls against the currency you're planning to buy into.
Does it have a guarantee?
Check that it's valid in the UK and whether you'd have to return the product to the supplier's country if there is a problem.
Hidden extras:
Remember if you're ordering from outside the UK, you will probably have to pay extra customs duty and taxes – see www.hmce.gov.uk for further information.
How easy will it be to sort out any problems?
If problems crop up, you might have to take legal action in the country of the seller.
If you're buying from the internet
A company might have a fantastic web site but that doesn't mean it's law-abiding.
• Try and check out a company's track record.
• Ask for testimonials from other customers.
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